Troubleshooting and FAQ

How to debug with Tracklution - Video guide

Tracklution Debug Quest

Are you missing an event that should be delivered to Meta or Google Ads? Find your missing event by going through the Tracklution Debug Quest.

Installation and events

Why don’t I see any data despite completing the installation (and adding the DNS)?

If no data appears in Tracklution after installation, follow these steps:

• Verify event tracking – Visit your website and check if the event appears in Tracklution, if nothing happens, the installation is not done correctly
• Check your integration settings – Ensure that the scripts in your code / Google Tag Manager, or WooCommerce / Shopify settings match exactly with the installation instructions. You can revisit your unique installation instructions from the "installation" page on your Tracklution Dashboard.

Why are some events not being recorded in Tracklution?

If some events are missing in Tracklution, check the following:

• Ensure the tracking script loads at the beginning of the page
• Load the main script before event scripts – The primary tracking script must be initialized before event-specific scripts.
• Use webhooks for additional tracking – Some events cannot be tracked with scripts alone. Use webhooks to enrich event data in Tracklution.

DNS is not verified despite adding the CNAME record hours ago

If your DNS verification is still pending, consider the following:

• CNAME format may vary – Some platforms require just "tralut", while others may need "tralut.YOUR-DOMAIN-HERE.com". Test both options for CNAME.
• Allow sufficient propagation time – DNS updates can take up to 48 hours to fully propagate.

The values on my "Purchase" events are wrong

Check the script for the "Purchase" event on your website. Are the values for "value" and "currency" setup correctly? If you are using a variable for the value, make sure that the variable is set up correctly. If you are passing data to the "tlq" function call, make sure that the data is setup correctly. If you hard-code the value for these fields, they will remain the same for every event sent. So they need to be filled dynamically by the code on your website. E.g, if you want to send the sum of the purchase in the "Purchase" event, you need to pass the sum to the "tlq" function call correctly from your system. Example of Purchase script in GTM:

How do I check from my browser that the Tracklution tag is loading?

To verify if the Tracklution tag is loading in your browser, follow these steps:

Open your website in a browser.

1. Right-click anywhere on the page and select Inspect (or press F12 / Cmd + Option + I).
2. Navigate to the Network tab.
3. Refresh the page.
4. In the search bar, type "tralut".
5. If the Tracklution tag is loading correctly, you should see related network requests appear.

If no results appear, double-check your installation settings.

Why is my event not loading even though I see it in GTM’s debugger?

If an event is visible in Google Tag Manager’s (GTM) debugger but is not loading in Tracklution, it most likely means the tag does not have time to load in the live environment. If the trigger allows, turn on the "Wait for tags to load" setting for your trigger. Your setup should look like the reference screenshot below:

Connectors

Most causes for problems can be found from Tracklution Dashboard, which is an excellent tool for debugging. Please familiarize yourself with our debugging guideguide or the video in the beginning of this article. The article explains how you can quickly check what events are tracked, not tracked, delivered and not delivered to your Connectors, and why.

Common issues with any Connector

Why are my conversion sources not marked correctly?

Tracklution determines conversion sources based on the ClickID and attributes conversions on a last-paid-click basis. This means the last paid ad click before a conversion gets credited, if Tracklution tracked a ClickID. However, all conversions are still sent to ad platforms, allowing them to apply their own attribution models within their respective attribution windows. This ensures platforms receive multiple conversion signals, optimizing ad performance through their algorithms. Please check our article about Attribution.

If you suspect incorrect attribution, check your ad platform's attribution settings to compare how conversions are credited.

I have an error with ad platform data delivery

If you encounter an error related to ad platform data delivery, follow these steps:

• Refer to our debugging guide. The article explains how you can quickly check what events are tracked, not tracked, delivered and not delivered to your Connectors, and why.
• Allow time for data sync: If you recently connected your ad platform to Tracklution:
  • Most platforms: Wait 24 hours and check again.
  • Google Analytics 4 (GA4): May take up to 48 hours.
• No action needed for re-delivery - Tracklution automatically attempts to re-deliver conversions that encountered errors.

Why do I see more conversions in ad platforms like Meta, TikTok, or Google than in Tracklution?

This is often due to over-attribution by ad platforms. Platforms like Meta and TikTok may assign credit to view-through conversions, especially if an ad was shown shortly before a user converts via another channel. To solve this; consider adjusting your attribution settings. For example, switching to a 1-day click attribution model in Meta often provides a more realistic view of ROAS.

Issues related to Google Ads

❗️If you notice an error in Google Ads or suspect something is not working correctly, follow these steps first❗️

1. Open your Tracklution dashboard.
2. Scroll down to the Processed data table below the graph.
3. Open any session that contains an event you've set to be sent from Tracklution to Google Ads. To see if you are trying to send this event, go to the Google Ads Connector settings.
4. Click the arrow on the session to view the status of delivery for this event. If an error appears, open the payload and locate the error code from the payloads:
   
   
5. If you encounter an error, refer to the common Google Ads issues below.
   

How do I fix the error "Tag is missing user provided data"?

The error can appear if the lists are for Click conversions (not view through conversions). Click conversions are delivered with the CAPI from Tracklution, and thus the tag is never loaded - as it is not supposed to be loaded. This error can be ignored.

How do I fix the error "Enhanced conversions has no recent data"?

If the list that shows the error is the Click conversion list (not View through conversion list) it is normal to get that error. Tracklution does not upload contact info for conversions with a click ID; all of those go to the View through conversion list as enhanced conversions. This is normal and requires no action.

How do I fix the error "Tag is not firing"?

The error can appear if the lists are for Click conversions (not view through conversions). Click conversions are delivered with the CAPI from Tracklution, and thus the tag is never loaded - as it is not supposed to be loaded. So this error can be ignored!

Why does Tracklution create two Purchase conversions in Google Ads?

• Purchase Click conversion is a a conversion that has been delivered to Google Ads and the session has a Google Click ID.
• Purchase View-Through / Engagement Conversion is a conversion that has been delivered to Google Ads, but the session does not have a Google Click ID, but it recognizes the conversion otherwise (e.g. the user has seen a YouTube ad, by which it is identified).
• When comparing to another setup, these should be added together, as usually those are not separated.
• Both lists should be used as primary.

Why does my enhanced conversions toggle not turn on in Tracklution?

The setting needs to be edited in Google Ads, once it's done, Enhanced Conversions will be toggled on automatically in Tracklution. To change the settings in your Google Ads account, go to: Conversions, Settings, Turn on enhanced conversions for leads. Activating this feature is advised for enhanced conversion attribution in Google Ads. Make sure you are editing "Enhanced Conversions for Leads" setting, not "Enhanced Conversions".

Tracklution shows higher number of delivered conversions than what Google Ads receives

After correctly enabling Enhanced Conversions in Tracklution and Google Ads, Tracklution can still show higher number of delivered conversions than what is reported in Google Ads. Tracklution shows "Success" for the event status (more about event statuses here) if an event was successfully sent, regardless of whether Ads decides to use it for reporting. Google Ads only shows the subset that it has successfully attributed to a click or impression. It's possible to have a big number of conversions that Tracklution was able to send to Google as Enhanced Conversions, but Google did not attribute those because these people have not seen an ad. 

Why is my Google Ads quality low after enabling Tracklution?

If you notice a drop in Google Ads quality score or see the following error:

"Enhanced conversions configuration does not match upload type"

This can be caused by affiliate traffic where the ClickID does not belong to your ad account. If you do not use affiliate links, ensure your Enhanced Conversion settings are using Google Ads API as the method.

What does the TOO_RECENT_CONVERSION_ACTION error mean?

If you see the following error in Google Ads:

"Can't import events to a conversion action that was just created. Try importing again in 6 hours."

No action is needed. This occurs because Google Ads requires a short delay before accepting new conversion actions. Tracklution will automatically re-deliver conversions, so the issue should resolve itself within 6 hours.

What does the N next to the other Google Ads logo in the event log mean?

If you see an orange “N” next to a Google Ads logo in the event log, it means the click match failed; either because the Google Click ID (GCLID) or the enhanced data (like email) was missing or invalid. You can check the exact reason in the event's payload details. The "N" just marks a normal, expected error. If the error reason was enhanced conversions, ensure you've set those on.

How do I fix the DUPLICATE_CHILD_FOUND error in Google Ads?

If you see this error:

"The Manager and sub-manager to be linked have duplicate client."

This means you are trying to connect a Google MCC account that already has a linked child account in Tracklution. To solve the issue:

1. Go to Google Ads and open the sub-account previously connected to Tracklution.
2. Navigate to Admin → Access & Security → Managers.
3. Remove Tracklution from the existing manager connection.
4. Reconnect Tracklution to the correct MCC account.

After completing these steps, you should be able to re-establish the correct connection.

What does the UNPARSEABLE_GCLID error mean?

If you encounter this error:

"The imported GCLID could not be decoded. Make sure you have not modified the click IDs."

Check the ClickID of the session. This error can occur when affiliate traffic or external sources send traffic with ClickIDs that do not belong to the Google Ads account that you have connected to Tracklution.

Can I use only the API for Google Ads?

Data can be delivered fully server-side to Google Ads through API if wanted, as long as there is GCLID. The setting is found from the Google Ads connector settings when you scroll the page to the end.

Why does Google overattribute sales compared to Tracklution Dashboard?

Google is marking the conversion for the day when the click came and Tracklution to the day when the purchase was made so these numbers will never fully match.

Why does my Tracklution Dashboard show the correct order value, but Google Ads reports a significantly higher number of conversions or conversion value?

Most probably you see too many conversions in your reports because you have multiple Conversion action lists as 'Primary' goal. it is recommended to only have 'Tracklution - Purchase Click Conversions' and 'Tracklution - Purchase View-Through / Engagement Conversions' lists as Primary.

How do I get my conversion event to be seen in Google Ads?

First make sure you have created a conversion action list for Google Ads. Click "edit" on the Google Ads connector card and then "Create Conversion Action" next to the event you want to deliver to Google Ads. You can only deliver conversions to Google Ads if they have GCLID.

I already had Google Ads conversion tracking set up; should I switch to Tracklution?

If you want, you can use Tracklution generated Conversion Action lists as “Secondary” (action optimization column) - then Google will just monitor, not use the data for optimisation yet. When you see that all works as expected, you can switch Tracklution as primary and the previous conversion list as secondary.

I have the option of setting up enhanced conversions through Google Tag Manager, the Google tag, or the Google Ads API. If I switch my method in Google ads from "Google Tag Manager" to "Google Ads API", will it affect other conversions?

Tracklution tracking will work with Google Tag Manager instead of Google Ads API, but you'll miss enhanced conversions (affecting usually around 2-20% of your tracking). Switching to Google Ads API ensures enhanced conversions, but other Google Tag Manager tracking may lose enhanced conversion data.

Issues related to Meta

Why do I have duplicate data in Meta?

If you have the Meta Pixel installed before setting up Tracklution, you may be tracking duplicate events. To fix this, ensure that Tracklution is the only source of data for the Pixel. Tracklution handles both pixel and CAPI.

If you have ensured that Tracklution is the only source of data to that Pixel in Meta (no other tags bringing data to that Pixel), in some places in Meta it might still look like the events are appearing as double in Meta Events Manager. To ensure your setup is correct;

1. Go to Events Manager > Data sets > Choose the pixel connected to Tracklution > Overview.
2. The number you see here is the sum of both browser + server events that are deduplicated automatically by Tracklution if Tracklution is the only data source for that Pixel.
3. Open an event from "View details" and check if the numbers in "Total browser events received" and "Total server events received" are approximately the same, and the "Event deduplication" tab has no issues detected.
4. If that is the case, your setup is done correctly and Tracklution is the only source of data for this pixel.

Everything looks good in Tracklution and events are sent to Meta CAPI, but I see hardly any events in Meta Events Manager.

• Make sure all events are approved, especially custom events might have to be separately approved in Events Manager before they start working
• Make sure that in your pixel in Meta, you have your domain as an allowed domain
• Check Diagnostics page for any errors.

Why is Meta reporting more sales than Tracklution? (Over attribution).

Meta can attribute a large number of view-through conversions to its campaigns, particularly when an ad is shown to a user shortly before they convert via another channel. If this discrepancy is a concern and you’d like to adjust for it, I’d recommend reviewing Meta’s attribution settings. In our experience, customers who have encountered over-attribution issues in Meta have found that switching to a 1-day click attribution model results in a more realistic ROAS.

Why is my Conversion Match Quality bad?

Meta's Conversion Match Quality score can be low due to insufficient customer data signals, missing identifiers (like email or phone), or poor data formatting. Improving data accuracy and adding more customer identifiers can enhance your score. Make sure that you send the identifiers to Meta, and that those are accepted in Meta Events Manager after Tracklution sends the conversions.

Benchmark Guidelines:

• Top of funnel events (e.g., PageView) → 5-6 is a good score.
• Bottom of funnel events (e.g., Purchase, Contact form submission) → 8-10 is ideal.
• A perfect 10 is rare because some identifiers, like FB Click ID, are unlikely to be present in all conversions.

How can I validate if my conversions are sent to Meta?

In Meta Events Manager (NOTE, not Ads Manager). Open the Pixel that Tracklution is delivering data to, open the event details and find the event volume graph under "Event overview". Compare the "Total browser events received & Total server events received" to the reflective day(s) in Tracklution dashboard (Delivered to: Meta). Tracklution deduplicates the conversions its sends from CAPI & pixel automatically - so if you see 100 events delivered from Tracklution to Meta (from the Tracklution dashboard), you should also see approximately 100 browser events and 100 server events received by Meta. 

Events Manager lists all events Tracklution sends to your Meta pixel, regardless of whether Meta decides to use them for ad reporting. Ads Manager only shows events that are attributed to your ads according to Meta’s attribution model and settings (e.g., attribution window, matching rules, campaign connection). So, if the events appear in Events Manager but not Ads Manager, it means that Tracklution is working correctly, but it is possible that:

• Meta didn’t attribute the conversions to any active ad (e.g., the click or view that led to the event is outside your attribution window, or consent wasn’t given for tracking).
• They’re custom events not yet connected to a tracked ad campaign or custom conversion in Ads Manager.
• Ads Manager’s report is filtered by campaign/ad set/ad that didn’t deliver those events.
  

Issues related to Google Analytics 4

Why do I suddenly see a lot of Unassigned traffic in GA4?

Sometimes you may notice that GA4 reports more traffic and conversions under “Unassigned” after implementing Tracklution tracking. This is linked to how GA4 identifies sessions. GA4 requires a unique client_id (also called GA4ID) for every session. This ID is only created if GA4’s own script (gtag.js) loads successfully in the visitor’s browser. If the script never runs, the client_id doesn’t exist. Tracklution creates a dummy client_id when GA4’s script hasn’t provided one. This ensures all events can be forwarded to GA4, so you should now see all sessions delivered in Tracklution.

However, when GA4 receives events with a dummy ID, it cannot connect them back to a real browser session. GA4 still logs the conversions, but often attributes them as “Unassigned” traffic. This explains sudden increases in Unassigned numbers.

Why GA4’s script might not load? There are several reasons why GA4’s client_id isn’t generated:

• Ad blockers or privacy-focused browser extensions
• Browser tracking prevention (like Safari’s ITP)
• Strict consent banners delaying or blocking scripts
• User dropping off before consent is given or the script runs
• Network issues or script load order problems

Why Tracklution sees more than GA4?

Because Tracklution runs server-side in a first-party environment, we can still capture the event even if GA4’s script is blocked. That’s why you may see a session and conversion in Tracklution, but GA4 attributes it as Unassigned. It is normal for 1–10% of sessions to be affected by this, depending on industry and audience. In privacy-heavy industries the percentage may be higher, as more users block Google’s scripts.